Refund Policy
At SZFashion Hub, we prioritize customer satisfaction and are committed to providing high-quality clothing and a smooth shopping experience. In the rare event that you’re not completely satisfied with your purchase, we offer a straightforward and fair refund policy to ensure that your concerns are addressed efficiently.
1. Eligibility for Refunds
1.1 Product Condition
To be eligible for a refund, the item(s) must meet the following conditions:
- Unworn and Unwashed: The clothing must be in its original condition, without any signs of wear, washing, or alteration.
- Original Packaging and Tags: The product must be returned in its original packaging, including any tags, labels, or accessories that came with it.
- Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required to initiate a refund request.
1.3 Exceptions to Refund Policy
Certain items are not eligible for refunds due to hygiene and safety reasons, including:
- Undergarments, swimwear, and intimate apparel.
- Items marked as “Final Sale” or “Clearance” at the time of purchase.
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Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, we recommend following the refund process and placing a new order for the desired product. Once the returned item is received and inspected, we will issue a refund or store credit (depending on your preference), which can be applied toward your new purchase.
Defective or Damaged Products
1 Reporting Defective Products
If you receive a defective or damaged item, you must notify us within 7 days of receiving the product. Please include:
- Photographs of the Defect: Clear images of the defect or damage to help us assess the issue.
- Order Details: Provide your order number and a brief description of the problem.
2 Resolution for Defective Products
Upon verification of the defect, we will:
- Replace the Item: Ship a replacement product at no additional cost to you.
- Full Refund: Offer a full refund, including shipping fees, if a replacement is not available.